1. Our Commitment to Your Privacy
Welcome to Atman Retreats. Your privacy is sacred to us. This Privacy Policy explains how we collect, use, protect, and share your personal information when you visit our website: atmanretreats.com, book a retreat, or otherwise interact with us. We are committed to being transparent about our practices and safeguarding your data with the utmost care.
By using our services, you agree to the collection and use of information in accordance with this policy.
2. Information We Collect
We collect information to provide and improve our services, ensure your safety and well-being during our retreats, and communicate with you effectively.
A. Information You Provide Directly to Us:
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Contact Information:Your full name, email address, phone number, and physical address when you fill out an inquiry form, book a retreat, or subscribe to our newsletter.
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Booking & Payment Information:When you book a retreat, we collect information necessary to process your booking. Payment details (like credit card numbers) are collected and processed directly by our secure third-party payment processors (e.g., Stripe, PayPal). We do not store your full credit card information on our servers.
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Sensitive Personal Information:To ensure your safety, health, and comfort on our retreats, we may ask for:- - Dietary requirements, food allergies, or restrictions
- - Relevant health conditions, physical limitations, or medical information
- - Emergency contact information (name, relationship, phone number)
We only collect this sensitive data with your explicit consent and strictly for the purpose of providing a safe and personalized retreat experience.
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Communications:Records and copies of your correspondence if you contact us (e.g., emails, messages through our website).
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Testimonials and Feedback:Reviews, testimonials, or survey responses you choose to provide.
B. Information We Collect Automatically:
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Usage Data:When you visit our website, we may automatically collect certain information about your device and browsing activity, such as your IP address, browser type, operating system, pages viewed, and the dates/times of your visits.
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Cookies and Tracking Technologies:We use cookies and similar technologies to help our website function, analyze performance, and personalize your experience. For more details, see Section 6: "Cookies and Tracking Technologies."
3. How We Use Your Information
We use your information for the following purposes:
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To Provide Our Services:To process your bookings, manage your retreat experience, and provide customer support.
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To Ensure Safety and Well-being:To accommodate dietary needs, be aware of health considerations, and have an emergency contact available during your retreat.
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To Communicate With You:To send booking confirmations, pre-retreat information, respond to your inquiries, and provide updates about our services.
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For Marketing and Promotion (With Your Consent):To send you newsletters, special offers, and information about upcoming retreats that may interest you. You can opt-out of marketing communications at any time by clicking the "unsubscribe" link in our emails.
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To Improve Our Services:To analyze website usage, gather feedback, and understand our clients' needs to enhance our website and retreat offerings.
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For Legal and Security Purposes:To comply with legal obligations, prevent fraud, and protect the rights and safety of our company, our clients, and others.
4. How We Share Your Information
We do not sell your personal information. We only share your data in the following limited circumstances:
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Third-Party Service Providers:We share information with trusted partners who perform services on our behalf, such as payment processing, email marketing (e.g., SendGrid), website hosting, and analytics (e.g., Google Analytics). These providers are contractually obligated to protect your data and use it only for the purposes we specify.
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Retreat Partners:We may share necessary information (e.g., your name and dietary restrictions) with our partners, such as hotels, transportation providers, and caterers, to facilitate your retreat experience.
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Legal Requirements:We may disclose your information if required to do so by law or in response to a valid legal request, such as a court order or subpoena.
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Business Transfers:In the event of a merger, acquisition, or sale of all or a portion of our assets, your personal information may be transferred as part of that transaction.
5. Data Security
We implement a variety of administrative, technical, and physical security measures to protect your personal information from unauthorized access, use, or disclosure. These measures include SSL encryption for data transmission and restricted access to personal data.
However, no method of transmission over the Internet or electronic storage is 100% secure. While we strive to use commercially acceptable means to protect your data, we cannot guarantee its absolute security.
6. Cookies and Tracking Technologies
We use cookies (small text files placed on your device) and similar technologies to operate our website and collect data. We use them to:
- •Remember your preferences and settings
- •Analyze site traffic and trends
- •Understand the effectiveness of our marketing campaigns
You have the ability to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies if you prefer.
7. Your Privacy Rights
Depending on your location (e.g., the EU/UK or California), you may have the following rights regarding your personal data:
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Right to Access:The right to request copies of the personal information we hold about you.
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Right to Rectification:The right to have inaccurate or incomplete personal data corrected.
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Right to Erasure (Right to be Forgotten):The right to request that we delete your personal data, under certain conditions.
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Right to Restrict Processing:The right to request that we restrict the processing of your personal data, under certain conditions.
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Right to Data Portability:The right to request that we transfer the data we have collected to another organization, or directly to you, under certain conditions.
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Right to Object:The right to object to our processing of your personal data, under certain conditions.
8. Data Retention
We will retain your personal information only for as long as is necessary for the purposes set out in this Privacy Policy, or as required to comply with our legal obligations, resolve disputes, and enforce our agreements.
9. International Data Transfers
Atman Retreats is based in Canada. Your information may be transferred to — and maintained on — computers located outside of your state, province, or country, where the data protection laws may differ. We will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy.
10. Children's Privacy
Our services are not directed to individuals under the age of 21. We do not knowingly collect personal information from children. If we become aware that we have collected personal data from a child without verification of parental consent, we take steps to remove that information from our servers.
11. Links to Other Websites
Our website may contain links to other websites that are not operated by us. If you click on a third-party link, you will be directed to that third party's site. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services.
12. Changes to This Privacy Policy
We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Effective Date" at the top. We encourage you to review this policy periodically for any changes.